Five things, and they overlap more than you might expect: managed IT support, cybersecurity, cloud and game server hosting, custom web and app development, and disaster recovery. Most clients start with one and grow into the others, which is rather the point of having a single provider who already knows your environment.

Small and mid-sized organisations across Southern California, mostly Orange County, Los Angeles and the surrounding areas. We work regularly with medical practices, retailers, law firms, accounting firms and schools, and with growing companies that have reached the point where IT has become somebody's second job and nobody really owns it.

Usually, yes. We support older line-of-business software that is still doing its job rather than pushing you toward a replacement you did not ask for, and we recommend hardware changes only where age, security or capacity is a genuine risk. Where a software vendor has to be involved, we deal with them so your staff do not have to.

Monitoring runs 24/7, and managed service clients can reach us outside business hours. Response expectations are agreed in writing when your agreement is signed, so you know what to expect before an incident rather than finding out during one.

We really do. The same infrastructure, network and DDoS protection that runs business web applications runs game servers well, so we support both properly rather than treating one as a favour. It is an unusual combination for an IT provider and it is deliberate.

Ongoing support is a monthly managed service agreement, sized to your headcount and environment. Projects such as a migration, a new office build or an application are quoted as a fixed scope in advance. Anything outside an agreement is billed against an hourly rate you are told before the work starts, so there are no charges you did not agree to.

With a discovery call. We ask what you are running, what keeps breaking and what you are planning next, then come back with a written scope and a price. No obligation, and no proposal written before we understand the environment it has to work in.