Title

text name

text name

text name

text name

Title

text name

text name

text name

text name

Medical

IT That Keeps The Schedule Moving

When the practice management system stalls, the waiting room backs up and the day never quite recovers. Axcede supports the servers, workstations, network and clinical software a practice runs on, including the older systems you are not ready to replace.

Practice Software Support

We keep your EHR, practice management and billing software running, and deal with those vendors directly when an issue needs escalating.

HIPAA-Aligned Security

Access control, encryption, patching and audit logging configured to support the technical safeguards your practice is required to maintain. We sign a Business Associate Agreement.

Backup And Recovery

Automated backups of patient and business data, with restores tested in advance so you know the recovery works before you need it.

Secure Remote Access

VPN and remote desktop set up properly, so providers and billing staff can work away from the office without patient data living on a home computer.

Workstations And Devices

Front desk PCs, exam room workstations and laptops kept patched, protected and consistent across the whole practice.

Vendor Coordination

One number to call. We deal with the software vendors, the internet provider and the hardware suppliers so your staff do not have to.

Book a discovery call

Frequently Asked Questions

Common questions from medical practices about working with Axcede.

Can you support our existing practice management and EHR software?

In most cases, yes. We regularly work with older clinical and billing systems that are still doing their job, and we support them as they are rather than pushing you toward a replacement. Where the software vendor has to be involved, we handle that conversation on your behalf.

Will you sign a Business Associate Agreement?

Yes. Where our work gives us access to protected health information, we sign a Business Associate Agreement before that access begins, so the obligations on both sides are written down rather than assumed.

Does working with Axcede make our practice HIPAA compliant?

No IT provider can make a practice compliant on its own. HIPAA covers your policies, training and workflows as well as your technology. What we take responsibility for is the technical side: access control, encryption, backups, audit logging and patching, configured and maintained so your systems support the safeguards you are accountable for.

Can our staff work from outside the office?

Yes. We build secure remote access using VPN and remote desktop, so staff reach the practice's systems directly and patient data stays on your server rather than on a home computer.

What happens if a server fails during clinic hours?

You call us and we start straight away. Because backups run automatically and restores are tested before they are needed, recovery is a known procedure rather than something improvised on the day.

Do we have to replace our hardware to work with you?

Usually not. We assess what you already have and recommend changes only where age, security or capacity is genuinely holding the practice back.
Get in Touch

Let’s Talk About Your IT Needs

Phone

+1 (888) 390-6551

Email

info@axcede.us